Terms & Conditions

What to expect?

• Small-Group Size between 12-24 Passengers.
• No Series of one Night Stay, minimum of two nights in each city.
• No 8 to 8 tours, spending all day on the bus.
• Evenings free to relax & shop.
• No Outskirt Hotel, Only Central 4* Hotels.
• Experiencing fine dining within a city restaurant, no outside city Dingy places to eat.
• Excellent local experts to assist and guide you during all tours.
• Experienced Tour Manager.
• Very competitive mid-range pricing.
• One Price policy is inclusive of Tips & GST.
• No Hidden Costs and surprises.

How to Book?

• Read our Tour Details.
• Show interest by filling online request form/Calling/sending email.
• Send us your acceptance by Filled up booking form, Booking Deposit receipts & 6 Month Valid Passport copy according to travel dates.
• Read Booking Terms & Condition.
• Booking Deposit 25,000/Per Person

Cancellation Policy:

Read below cancellation policy before confirming your booking, once you guarantee the booking, our standard cancellation policy mentioned immediately hereunder will be applicable for your booking.

• Rs. 25,000/- per person (Non-Refundable),once booking is confirmed.
• If cancellation is made 45 to 30 days before departure, 50% of the tour cost shall be deducted.
• If cancellation is made 30 to 15 days before departure, 75% of tour cost shall be deducted.
• If cancellation is made anytime within 08 days before departure or In case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
• In addition to the above, in case of cancellation of the tour by either party, the amount spent by the Company on visas, medical insurance, POE, including administrative charges would be payable by the Client.
• If the total cancellation charges mentioned above exceed the amount paid by the Client, the balance amount would be payable by the Client.
• In the case of Third-Party Products (EU Rail, Cruise, etc.), the rules relating to cancellation and the cancellation schedule prescribed by the concerned Third-Party Service Provider would be applicable. Besides, the Company shall have the right to claim service and communication charges.

Cancellation Policy due to VISA Rejection:

If Visa gets rejected for any reason, per person cancellation charges will be applicable as following:

• If Visa is refused 70 days before the date of travel, Rs. 12,000/- shall be deducted
• If Visa is refused 69 to 31 days before the date of travel, Rs. 25,000/- shall be deducted
• If Visa is refused 30 to 15 days before the date of travel, 50% of package cost shall be deducted
• If Visa is refused 14 to 08 days before the date of travel, 75% of package cost shall be deducted
• If Visa is refused anytime within seven days before the date of travel, 100% of package cost shall be deducted

Terms & Conditions:

• ROE calculated on the date of payment.
• We reserve the right to change (addition/deletion or exchange) sightseeing places for the betterment of the tour program. We may detour to reach sightseeing places due to traffic conditions; roadblocks, and that may vary the course of the itinerary.
• There will be no refund for unutilized services on tour.
• The hotel may ask for a security deposit at the time of check-in.
• The cost of any additional drinks over a meal has to be borne by the guest.
• If you need someone to assist in bringing luggage to/from your room, we can book porter service at additional fees.

Additional Remarks:

• The Hotel check-in time 14:00 Hrs, and check-out time is noon.
• Transfer & Guide services will be available as per the Itinerary.
• Outside liquor is not allowed in the restaurants. Corkage charge as per Restaurant Terms & Conditions
• For certain departures, we have the right to re-route the itinerary. However, all sightseeing & inclusions will remain the same.
• On some occasions, you may have to join another group in case the group does not have adequate members.
• Land surcharges due to Local events applicable to certain departures.
• Rates are correct at the time of sending, but in case of any increase imposed by the Government on any services included in the program, Star Vacations will have the right to increase its rates accordingly.
• In the case of navigational circumstances, Tour program can be changed without prior notice.
• If there are less then 15 Pax, there will be a local representative with you instead of Tour Manager.
• Final payment as per schedule.
• 3% fees on Credit/Debit card charges.
• Cheque accepted only 4 days prior to given payment deadline.
• All payments to be made in Favour of M/S Star Vacations PVT Ltd.

What to expect?

While curating tailormade tours we focus on each and every need of our client and try to give absolute value to their money and time. we believe in focusing more on creating best experience then creating cheapest holiday.

How to Book?

• Read our Tour Details.
• Show interest by filling online request form/Calling/sending email.
• Send us your acceptance by Filled up booking form, Booking Deposit receipts & 6 Month Valid Passport copy according to travel dates.
• Read Booking Terms & Condition.
• Booking Deposit 25,000/Per Person

General Conditions for Tailormade Tours:

• Offer is as per current availability & subject to confirmation after booking.
• High Season surcharges are applicable during exhibitions/trade fairs/festivals and Christmas and New Year period.
• The prevailing Rate of Exchange of the day of payment will be applicable.
  Confirmation of Hotels and other services is subject to availability.
• All arrangements made by us are in the capacity of a ground handling agent only.
• We will not be liable for claims or expenses arising from circumstances beyond our control such as accidents, injuries delayed or cancelled flights & acts or forces of nature.
• Surcharges may be applicable on the entire package, depending upon the final date of travel
  The above rates are valid for Indian nationals only
• Actual Cost of Cancellation for reconfirmation of service as per booking deadline given in booking confirmation.
• Final payment 1 Week prior to departure.
• 3% fees on Credit/Debit card charges.
• Cheque accepted only 4 days prior to given payment deadline.
• All payments to be made in Favour of M/S Star Vacations PVT Ltd.

Domestic Booking:

• We need 1 ID Proof to Book Your Package, No Requirement of Passport & Visa.
• Passport & Pan Card Copy (For International Booking)
• We need passport with minimum validity of 6 Months from date of Departure from your final destination.
• 2 Empty Pages in passport for Visa.
• Passport shouldn’t be damaged/Tampered.
• Copy Of Pan Card Required as Per RBI Guideline for Foreign Remittances.

Visa (For International Booking):

• The VISA procedure and documentation vary for each country and is based on Consulate requirements. Star vacation Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, Star Vacation will communicate with the guest through What’s App & email.
• We have to follow the guideline of embassy for required documents
• Visa Processing Time is as per embassy Guideline.
• We are not authority to issue the Visa, so we guide our passenger according to our experience in past visa application cases.

Flights:

• Minimum Connecting time between two flights from Same airport 1 Hour 10 Minute, if traveling with Kids or elderly people Minimum connecting Time 2 hours.
• Domestic Flight Check in 90 Minutes before flight.
• International Flight Check in 3 Hours Before Flight.
• Non-Refundable tickets mean, no refund in case of cancellation.
• We have to follow Cancellation & Date Change penalty of Airline once ticket is issued.
• No Show charges applicable if passenger misses his flight.
• No Refund on Partially used Tickets.
• Free of Cost Online check-in can be done 24 Hours before flight & as per available seats. If you are very particular about your seat preference get it done in advance with Nominal charges.

Hotel:

• Confirmation of Hotels and other services is subject to availability.
• Non Refundable Hotels means no refund after confirmation.
• International hotel check in is 1400hrs and checkout would be 1100hrs.
  Early check in and late check-out subject to availability.
• Hotels might ask for a refundable Security Deposit at the time of check-in, which is payable in Cash or by Credit Card.
  The value and currency of the deposit might vary as per the hotel policy.
• Please note in Europe & Japan room sizes in historical centres are small, Kindly let us know if you have any specific requirement in terms of Room sizes or Higher category rooms.
• Unless stated all rooms are Standard in our Package.

Tours & Transfers:

• Kindly Stick to time given on Tour & Transfer Voucher.
• Kindly note that the drivers are not guides.
• Kindly report 15 Minutes before your tour at designated meeting point.
• No Refund for vouchers once issued.

Cruise:

• Cruise Boarding Starts 3 Hours Before disembarkation.
• Follow the Visa regulation before booking cruise.
• No refund of Unutilized services.

Cancellation Policy:

• INR 4000 + Actual cancellations charges on all international packages
• INR 2000+ Actual cancellation charges on all Domestic packages
• INR 250 + Actual Cancellation Charges on all Domestic Tickets
• INR 1000+ Actual Cancellation charges on all International Tickets.

Your privacy is important to Star Vacations. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. Thus we have developed below Privacy policy to familiarize you with our practices. Personal information is data that can be used to identify or contact a single person Non-personal information data is not person specific and hence can never uniquely identify and used to contact a single person.

Collection of personal information

You may be asked for personal information anytime you are in contact with Star Vacations directly or indirectly through a third party.

The only way we will get any kind of personal information is if you choose to give it to us in the following circumstance:

• When you make a reservation or purchase from our website or through our customer service team – by email, letter, fax, on the phone or in the physical store.
• When you register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions.
• When you take part in surveys or provide us with feedback.
• When you engage with us in any online or offline event, promotions, page hosted by us on a third-party platform or location.

Use of personal information

Such stored information may not specifically identify you. The personal information collected is primarily used and passed on to third parties where it is necessary to process your booking, enquiry or participation. Your details may be passed to countries outside of India in order to process and arrange for the products and services you request or confirm your participation. These details may also pass through our online frauds detector service partner. When you submit your booking or request to us and/or participate in our initiatives, you agree that we may use and transfer your personal information in this manner.

The personal information we collect helps us to keep you posted about Star Vacations’ latest product announcements, offers, promotions and events. It also allows us to improve our services, content and advertising. If you wish to unsubscribe, you can choose to do so.

We may also use personal information to improve our product offering, develop, and deliver products, services, content and advertising.

We may use personal information to send you important notices and communications regarding our products and services availed or changes to the terms and conditions and policies. .

Personal information may also be used internally for research, analysis and auditing.

Collection and use of non-personal information

The data collected in a non-personal manner which does not identify a particular user may be used in any manner. Below are some typical examples of how we collect and use information.

We may collect information such as browser, operating system, occupation, language, pin code, unique device identifier, a location so that we can better understand customer behaviour and improve our products, services, and advertising.

We may collect information regarding customer activities on various portals of Star Vacations Ltd. This aggregated information is used in research, analysis, improve and monitor products and various promotional schemes. It may be shared in aggregated, non-personal form with the third party to enhance customer experience, products offering or services.

Cookies and Other Technologies

Cookies are a feature of the web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognize the computer used to access Star Vacations. Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control and delete how and whether cookies will be accepted by your browser. You can also edit your browser options to choose not to receive cookies in future.

In order to help us maintain and improve our service to you Star Vacations website, online services, applications, email messages, and advertisements may use ‘cookies’ to collect information about your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.

Star Vacations and its partners may use cookies or other technologies to record anonymous, non-personal information (not including your name, address email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness. We may also collect non-personal information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other clicks through from the Site.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Star Vacations may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Star Vacations website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

Star Vacations may share personal information as required to fulfil the service offering and/or to make a booking, reservation, blocking and any such activity initiated by a user.

Service providers and partners

Star Vacations may share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Others

Star Vacations Ltd may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Star Vacations Ltd or the site; (b) protect and defend the rights or property of Star Vacations Ltd, the site or the users of Star Vacations Ltd, and (c) act under exigent circumstances to protect the personal safety of users of Star Vacations Ltd, Star Vacations Ltd, the site or the public.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection & Security

To protect your personal information and prevent unauthorized access, we have put in place appropriate security measures and certifications. We have SSL site and the user should use it to protect the information transmission while transacting online.

While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us.

By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy policy in effect at such time.

If you use some social networking or other services which maintains your information, it is governed by their terms of use and privacy policy.

While Star Vacations Ltd employs necessary security measures, it is limited by the technology used for various processes by Star Vacations Ltd and/or by its partners. Star Vacations Ltd is not in any way responsible for any data loss occurring from malicious attempts to compromise its or partners/suppliers systems. Customer browsing/using/transacting on the site agrees with such limitation and exposure.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Star Vacations is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by sending an email to the address provided in the end

Third-Party Sites and Services

Star Vacations Ltd, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this site may link to or use offers from. Please take time to learn about them as well.

Privacy Questions

Our Privacy Policy undergoes revision from time to time. We may also make changes to the policy at such time. To make sure you have access to the latest version of the Privacy policy, Kindly check/review this page periodically.

If at any time you believe that Star Vacations has not adhered to above principles/policy, please notify us by e-mail at legal@starvacations.in and we will use all commercially reasonable efforts to promptly determine and correct the problem.